A friend of mine counted OCB slims and there were like 19 too little, she sent them an e-mail and they sent her a mail (you remember those) with 4 packs and a paper rolling tray. The mail was just we are sorry and stuff.
I did it with crispbread. A peice looked like someone took a chew out of it so I sent them a picture and pretended to be shocked and repelled. High brow shit.
They sent me checks for 4 new packets though. Playa
It pays off. Count a pack down in a ziplock and look up where to complain